City utilities apologizes for mixup on past-due notices

The Columbus City Utilities is apologizing for a clerical error in which about 2,000 customers received past-due notices and disconnect warnings when they didn’t owe any money.

City utility clerks were sending out routine email notices March 3 on water and sewer bills to let customers know they were past due on paying their water and sewer bills, said Keith Reeves, Columbus City Utilities director.

Because of a clerical error, about 2,500 of the notices went out, when only 200 accounts were actually past due, he said.

“We regret it,” Reeves said.

For more on this story, see Friday’s Republic.

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Julie McClure is assistant managing editor of The Republic. She can be reached at jmcclure@therepublic.com or (812) 379-5631.