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Letter: Hospital in need of more customer service improvements


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From: Anthony Compton

Columbus

Received: Feb. 5

I just read the Columbus Regional Hospital response to the planned St. Francis occupation of Columbus. I realize there are many in Columbus who are very grateful and feel that CRH is the best there is. If that’s the case, they have no reason to worry.

As for myself, I feel they need the competition so that CRH can work on improving their attitude toward patients. I’ve experienced both the good and bad at CRH.

I, like many others, find it difficult to trust an organization that has such a hold on a community. The billing process is atrocious; health care is good, but not necessarily excellent (as advertised). For years I’ve wished that the hospital monopoly in Columbus had some competition so they would be more “customer aware,” courteous, flexible and willing to work with patients in need.

While my personal experience has been good, I have family members who have not shared the same experience.

Maybe a little competition will wake up those who don’t practice customer service as part of their medical responsibilities. Policies, community awareness, etc. can all be improved. America thrives on competition. Why should CRH be so different?

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