From: Rick Rogina
I wanted to send this email to make a few points about the Aug. 23 visit with the Robertsons at Columbus North gym. First thing to note was it was very hot out, and I have to say a big thanks to those who had tents/vendors in the parking lot who braved the high heat index. That is where the positive comments stop.
As we arrived, the parking lot was about full, and we managed to find a spot on the back side of the high school lot near St. Bartholomew Church. Walking toward the gym within about a couple of hundred yards there was a line that snaked from the east side of the gym all the way to the back of the parking lot. After standing in line for less than five minutes, folks around us began to ask if this was the line for early entry or normal line.
There was no one around to answer questions. I took it upon myself to find a DNR officer and ask what the setup was. He explained that the black pop-up tents near the DNR tent were for VIP guests and early entry guests who had already purchased tickets. Again no one was around to help guide people to where they needed to be.
We went to another long line and snaked our way up to the tent and received our two different color wristbands. Then onto another long line awaiting our time to head indoors to find our seats. Again, beating the drum, no one was around to show what line to be in for which entry door for what color wristbands. We consulted with other patrons and found our line. Another thing that I noted was that there were no water stations set up for the high heat index.
All told we were outside for about 45 minutes, and things could have gone a lot smoother with staff set up to greet and advise patrons of where they needed to be and to pass out water to those who were in need. One other thing I noted was that there were a lot of staff inside the gym standing in groups.
This all involves money, as I’m well aware, but those two items are a must: Be aware of the weather and take into account that people need to be guided once arriving. Once in the facility there was still a bit of confusion as to where to go, but we finally got to see a few staff guiding folks by their wristband colors.
As far as the show itself, big thumbs-up to the crew that set up the stage and sound/video. Great job. The band was awesome, and what can you say about the Robertsons? If we had more shows on TV and people with their morals and values, this would be a much better country. Please feel free to forward to those involved in setup to use as positive critique.