From: Jim Dulisch
Received: Dec. 27
As a UPS employee I would like to comment on who is responsible for the situation that occurred this Christmas.
1. The UPS corporate office by understaffing delivery personnel in order to maximize profit instead of honoring their commitment for superior service.
2. Online retailers offering free or next-day deliveries in order to squeeze the last dollar out of consumers. This not only overloaded the system, but ruined it for the consumers who did do their ordering in a timely manner.
3. Procrastinating consumers who waited to the very last minute to do their holiday shopping.
Who is not responsible? The local UPS employees who sacrificed their own Christmas Eve church services and family get-togethers by working until 6:30 or 7 p.m. in 12-degree weather in order to complete their deliveries so that their customers could have a joyous holiday.