Vectren extends hours for heating season

Vectren is extending its call center support hours during October for customers who are preparing for winter or inquiring about energy-assistance programs.

Customers may call 1-800-227-1376 and speak to a customer service representative between 7 a.m. and 7 p.m. Monday through Friday. Beginning this weekend, hours will be extended to add 7 a.m. to noon on Saturdays. Customers may also use live web chat for customer service help.

Community action agencies will begin taking applications for energy assistance programs beginning Nov. 1.

Income-qualified Indiana customers may call 1-800-872-0371 to locate their nearest community action agency and apply for assistance through the state’s Energy Assistance Program. To qualify, a customer’s gross household income must be at or below 150 percent of the federal poverty level, which would be about $36,450 for a family of four.

Customers are encouraged to apply for residential weatherization programs, available for families that are at or below 200 percent of the federal poverty guidelines, or about $48,600 for a family of four.

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